Refund policy
Refund Policy
We want you to love your LISA ROSE by Design purchase and stand behind the quality of our work. Because each piece is handmade, there may be slight variations in color and measurement — this is part of what makes your item one of a kind.
We are happy to accept returns within 14 days of purchase under the following conditions:
- Items must be returned in original condition: unworn, unwashed, with all tags attached.
- Discounted items may be returned for exchange or store credit only.
- Final Sale and custom-made items are final and cannot be returned or exchanged.
- Refunds are issued in the original form of payment for the cost of the product plus applicable taxes. Please allow time for your bank or credit card company to process the refund. Shipping charges are non-refundable.
- If the item was a gift, store credit will be issued. Gift cards cannot be returned and are non-transferable.
After 14 days, we reserve the right to accept unworn, unwashed, undamaged merchandise for exchange or store credit only.
How to Start a Return
Email us at returns@lisarosebydesign.com with a brief explanation of your return or exchange. Please include your order number and the item's style number. Then ship your package securely to:
Lisa Rose by Design 316 North Rossmore Ave, Apt 504 Los Angeles, CA 90004
Returns must be sent prepaid via a trackable carrier. LISA ROSE by Design is not responsible for return shipping costs, international duties and taxes, or loss or damage of returned goods. Please allow up to three weeks for us to receive and process your return.
Exchanges
We don't offer direct exchanges. To exchange an item, return it for a refund and place a new order for the item you'd like instead.
Damages, Defects & Warranty
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us right away so we can make it right.
We stand behind our work. If your purchase breaks or becomes damaged due to a manufacturing defect, we will replace it or issue store credit. Damage from normal wear and tear is not covered.
Questions?
For any questions or concerns, email us at support@lisarosebydesign.com